Content Creation Sucks-Podcasting Is the Answer
My original title: “Teamwork, Podcasting and Content Creation for Customer Service.” I’m not sure if this sounds like something from, “The Bureaucrats Guide to Jargonistic Government,” but creating content within the bowels of any bureaucracy is a topic of real…
Create Great Content To Improve Government Customer Service
Create Great Content To Improve Government Customer Service Leonard Adam Sipes, Jr. The article below is a speech delivered on December 11, 2014 at the Digital Government Institute (http://www.digitalgovernment.com/)/Cgov ) Conference on improving customer service at the Ronald Reagan Building…
Your Customer Service Sucks-Solve It With Social Media
Http://LeonardSipes.Com and Http://MyLifeAudio.Com Why do most customer service operations suck? I could be a bit more polite but it’s the truth and quite frankly, “suck” doesn’t begin to describe the inadequacy and frequency of terrible customer service. Examples: I call Sears and…
Comcast Cares? Government versus Corporate Customer Service
Http://LeonardSipes.Com I read a newspaper article this morning about long wait times at government offices. As someone who spent over 30 years representing government and as someone who writes articles about government, association and nonprofit social media and PR, customer…